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Describe the page, platform, or indicator involved, what you expected, what occurred, and the approximate time. Screenshots are useful after removing license keys, account identifiers, email addresses, session values, and other private information.

Write from the email address associated with the account and describe the plan or invoice question. Do not email card numbers, bank details, security codes, or identity documents. Payment credentials are handled by Stripe and should never be sent to SteadyTrader support.

Use the subject “Privacy request” and state whether you want access, correction, deletion, restriction, or another action described in the Privacy Policy. We will verify the request through the account email or a signed-in account before disclosing or changing personal information.

Use the subject “Security report” and include clear reproduction steps, affected URLs, and the impact you observed. Do not access another person’s data, degrade the service, use destructive tests, or publish sensitive details before we have had a reasonable opportunity to investigate.

Describe the browser, device, page, and interaction that is difficult to use, along with the result you expected. Product feedback is also welcome when it explains the trading context and decision the current experience does not support. Remove account details, credentials, and private market-data information before sending screenshots or recordings.