Refund and Cancellation Policy

Eligible subscriptions may include a free trial for the period displayed at checkout. SteadyTrader currently advertises a 3-day free trial on eligible GEX Terminal subscriptions. A valid payment method may be required to begin the trial.

The trial is optional, and you get it only if you tick the free-trial checkbox on the checkout page. If that box is left unticked there is no trial: the subscription starts at once and the card you save is charged the amount shown as due today, that same day. The page shows which of the two you are buying before you authorize anything: the order summary reads $0 today when the trial is on and the full amount when it is off, and the Review step shows the amount due today before final confirmation. Leaving the box unticked, including by simply forgetting to tick it, is a paid purchase and not a billing error. It is not on its own a ground for a refund; the charge is a paid subscription charge and is treated under Paid Subscription Charges below.

Unless you cancel before the trial expires, your subscription will automatically convert to a paid subscription at the price and billing term shown at checkout. You are responsible for canceling before the trial deadline if you do not want to be charged. Canceling during a free trial pauses trial access. Resuming before the original trial end restores the remaining trial and re-enables the scheduled renewal; it does not extend the trial.

Before a trial converts, we send a reminder to the email address on your account stating the trial end date, the amount of the first charge, and how to cancel. You can cancel at any time from your account page.

Except where required by law or expressly stated in a written promotion, subscription charges are final and non-refundable once billed. This includes monthly, multi-month, annual, add-on, professional-data, and other recurring digital-service charges.

Cancellation stops future automatic renewals but does not ordinarily result in a prorated refund or credit for unused time in the current paid term. You generally retain access through the end of the paid period unless access is terminated for cause or a vendor entitlement must end sooner.

SteadyTrader may review refund or credit requests in limited circumstances, including duplicate charges, clear billing errors, unauthorized charges reported promptly, or a SteadyTrader-caused technical failure that materially prevented access for a substantial portion of the paid term and could not reasonably be remedied. Any discretionary refund does not create a continuing obligation to issue refunds in similar situations.

• Used or partially used subscription periods, except as required by law.
• Market-data, exchange, professional-user, or other third-party pass-through fees once incurred or non-refundable to SteadyTrader.
• Affiliate, promotional, discounted, grandfathered, or special-offer purchases unless the offer expressly states otherwise.
• Losses, missed trades, trading results, or dissatisfaction with market outcomes.
• Service changes, symbol changes, feature changes, or third-party integration changes that do not create a refund right under applicable law or a specific written guarantee.

Use the cancellation controls in your SteadyTrader account if available. If account cancellation is unavailable or you encounter an error, contact support before the renewal deadline. Keep confirmation of cancellation for your records.

If you believe a charge is incorrect, contact SteadyTrader first so we can investigate. Initiating a knowingly false or abusive chargeback may result in account restriction or termination and recovery of fees or amounts owed where permitted by law. Nothing in this section limits lawful rights to dispute unauthorized or improper charges.

Nothing in this Policy limits a non-waivable refund, cancellation, cooling-off, or consumer right granted by applicable law.

Refund and billing questions may be sent to support@steadytrader.co. Include the account email, charge date, amount, and a brief explanation.